Thank you for shopping at HM Distributors SMC Private Limited. We are committed to providing the best quality solar panels and accessories to our customers worldwide. If you are not entirely satisfied with your purchase, we're here to help.
15-Day Free Return Policy: You have 15 days from the date of delivery to return eligible items for a refund or exchange. We offer this service to ensure your satisfaction with our products.
Eligibility Criteria for Returns:
- The item must be unused and in the same condition as you received it.
- It must be in the original packaging.
- Any seals or tags must still be intact.
Non-eligible Items for Return:
- Customized or personalized items.
- Products that have been installed or used.
Return Procedure:
- Contact our Customer Service team within 15 days of receiving your order to initiate the return process. You can reach us via email at customer-service@hmdistributors.com or through our website's contact form.
- Provide your order number and the reason for the return.
- Our Customer Service team will provide you with a return authorization and instructions for returning the item.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
- We recommend using a trackable shipping service for returns.
Refund Process:
- Once your return is received and inspected, we will process your refund within [number] business days.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us: If you have any questions about our Return and Refund Policy, please contact us at support@hmdistributorspk.com or by phone at +92 323 4200099. Our Customer Service team is available to assist you.